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1. #HOW TO CONTACT MICROSOFT OFFICE 365 SUPPORT HOW TO#
2. #HOW TO CONTACT MICROSOFT OFFICE 365 SUPPORT TRIAL#

This article was originally published at the Authors Blog. This link is external to TechNet Wiki. If a Lockbox request is made, it will be visible under this section and customer should beĪble to“Approve” or “Deny” it under the “Actions” as shown below in Fig 3. Once done, “Customer Lockbox” can be accessed by navigating to the “Dashboard” of the Admin portal and under the “Service Overview” sections “Data Access Requests”. Select “Yes” and wait for a while for Office 365 to enable the services as shown below in Fig 2. When the feature is turned on, it will prompt for the confirmation.

Once done, toggle the button from “Off” (By default) to “On” state to enable the lockbox feature as shown in the below diagram Fig 1. Once done, select “Service Settings” and expand to select “Customer Lockbox”. If you see Renews on date, then your subscription is set up to automatically renew on that date. Review the details for your Office 365 subscription. Disability Answer Desk is where customers with disabilities can go to get support with Microsoft Office, Windows and Xbox Accessibility. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Office 365 subscription. To enable the Office 365 Customer Lockbox feature on the tenant, log in with the admin credentials and navigate to the “Office 365 Admin Center”. Go to your Services & subscriptions page.

#HOW TO CONTACT MICROSOFT OFFICE 365 SUPPORT HOW TO#

How to Enable Customer LockBox in Office 365? If customers give access by Approving the request, Microsoft Support Engineers will be able to access theĭata to help customers resolve issues if they deem necessary. Office 365 Customer Lockbox allows the customer to Approve or Reject access request made by the Microsoft Support engineers to access customer data. After signing in to your Microsoft account, please select Start. If you don’t have a Microsoft account yet, please select Create Account. When you start an Office app for the first time, the system will prompt you to sign in with a Microsoft account.

#HOW TO CONTACT MICROSOFT OFFICE 365 SUPPORT TRIAL#

Office 365 Customer Lockbox feature which will help a customer to control how a Microsoft support engineer is going to access customer data during a scenario where customers have raised a support request to investigate some service issues related to customers Microsoft 365 free trial Microsoft 365 one year subscription.